Find answers to common questions about our platform
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Account Questions
How do I create an account?
Click the "Register" button on the homepage, fill out the registration form with your personal information, verify your email address, and you're all set!
Communication Questions
How do I contact a property owner?
You can use the chat feature on the property details page to message the owner directly. They typically respond within 24 hours.
Features Questions
Can I save my favorite properties?
Yes! You can save properties to your favorites list for easy access later. Look for the heart icon on property listings.
Fees Questions
Is there a fee for using HanapBahay?
HanapBahay is free for tenants to browse and request rentals. Property owners pay a small commission only when a rental is successfully completed.
Are there any fees for using the platform?
HanapBahay is free for tenants to browse and contact property owners. Property owners may have subscription fees for listing their properties.
General Questions
What is HanapBahay?
HanapBahay is a comprehensive rental property platform that connects tenants with property owners. We help you find your ideal rental property with advanced search features and AI-powered recommendations.
How do I search for properties?
You can browse properties using our search filters including location, price range, property type, and amenities. Use the map view to see properties in specific areas.
Payment Questions
What payment methods do you accept?
We accept GCash, PayMaya, and Bank Transfer. You can choose your preferred payment method when submitting a rental request.
What payment methods are accepted?
We support various payment methods including GCash, PayMaya, and bank transfers. Payment options may vary by property owner.
Property Listing Questions
How do I list my property?
After logging in as a property owner, go to "Add Properties" in your dashboard, fill out the property details form, upload photos, and submit for verification.
Property Management Questions
Can I edit my property listing after submission?
Yes, you can edit your property details, photos, and availability status at any time through your owner dashboard.
Rental Process Questions
What happens if my rental request is rejected?
If your request is rejected, you'll receive an email notification with the reason. You can then modify your request or look for other available properties.
Support Questions
How do I report a problem with a property?
You can report issues through our support system or contact the property owner directly. For serious issues, contact our support team.
Verification Questions
How long does property verification take?
Property verification typically takes 1-3 business days. Our admin team reviews each listing to ensure quality and accuracy.
Viewing Questions
How do I schedule a property viewing?
Contact the property owner through our chat system to schedule a viewing. They will coordinate with you to find a convenient time.
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